Sales Policy for Cleantopis
Effective Date: November 8, 2024

Welcome to Cleantopis.com! We are dedicated to providing you with a seamless experience as you plan your travel and adventures. Please review our Sales Policy to understand our booking process, payment guidelines, and other important details.

1. Pricing and Payment

  • Pricing: All prices are listed in USD and are inclusive of applicable taxes and service fees unless stated otherwise. Prices may fluctuate based on seasonal demand and availability.
  • Payment Methods: We accept major credit cards, PayPal, and other digital payment methods. Full payment is required at booking to secure your reservation.
  • Deposits: Some packages may require a deposit to reserve your spot, with the remaining balance due before the experience date. Deposit details will be shared during the booking process.
  • Promotions and Discounts: Promotional offers or discounts are valid within the specified period and may not be combined with other offers unless stated otherwise.

2. Booking and Confirmation

  • Booking Process: Upon booking, you will receive a confirmation email detailing your itinerary and services. Please review the confirmation carefully and contact us immediately if there are any discrepancies.
  • Booking Changes: To modify your booking, contact us at info@cleantopis.com. Changes are subject to availability and may incur additional fees.
  • Late Bookings: Last-minute bookings are welcome, though availability cannot be guaranteed. For bookings made less than 1-3 days before the service date, please contact us for options.

3. Cancellations and Refunds

  • Cancellation by Customer:
    • 7 Days or More Before Experience Date: Full refund.
    • Within 7 Days of Experience Date: A partial refund or credit may be offered, based on the specific tour or service policy.
    • No-Show or Cancellations Within 7 Hours: No refund will be issued.
  • Cancellation by Company: If we must cancel a tour due to unforeseen circumstances (e.g., weather, safety concerns, or insufficient participant numbers), you will be offered an alternative date, full refund, or credit for future use.
  • Refund Processing: Refunds will be processed within 7-10 business days to the original payment method. Please note that any bank or payment processing fees are non-refundable.

4. Travel Insurance

  • Insurance Requirements: We highly recommend purchasing travel insurance to cover potential issues such as trip cancellations, medical emergencies, or travel disruptions. Cleantopis.com is not responsible for costs incurred due to lack of insurance coverage.

5. Tour Changes and Alterations

  • Itinerary Changes: Some experiences may be subject to change due to weather, safety, or operational needs. We will inform you of any changes as soon as possible.
  • Substitute Experiences: If a particular activity or part of the tour is unavailable, we will provide a comparable alternative to ensure a fulfilling experience.

6. Participation Requirements

  • Health and Safety: Some tours or activities may have specific health, fitness, or age requirements. Please review these details before booking to ensure eligibility.
  • Waivers and Disclaimers: Experiences involving outdoor activities or adventure sports may require signing a waiver. By booking, you acknowledge and accept any risks associated with these activities.

7. Customer Support

  • Contact Information: For questions or assistance, contact our support team at info@cleantopis.com. We are available to address inquiries or special requests.
  • Operating Hours: Our customer support team operates during business hours and aims to respond within 24-48 hours.

8. Contact Details

For any further assistance, please feel free to contact us:

  • Address: 5101 Parkwood Ct, New Orleans, LA 70128-2959, USA
  • Phone: (718) 380-4178
  • Email: info@cleantopis.com

Thank you for choosing Cleantopis.com for your travel and experience needs. We are here to support you in creating memorable adventures and experiences.