Return & Exchange Policy for Cleantopis
Effective Date: November 8, 2024

At Cleantopis.com, we are dedicated to providing products and services that meet your satisfaction. However, if your experience or purchase does not meet your expectations, our Return & Exchange Policy is here to support you. Please review the guidelines below to understand the process for returns and exchanges.

1. Eligibility for Returns

  • Time Frame: Returns and exchanges are accepted within 7 days from the date you receive the product. Beyond this period, we cannot process refunds or exchanges.
  • Condition: Returned items must be unused, in their original packaging, and in the same condition as received. For digital services, eligibility for a return will depend on the specific usage conditions.
  • Non-Returnable Items: Certain items are ineligible for returns, including:
    • Perishable goods (e.g., food items, flowers)
    • Personalized or custom-made products
    • Downloadable software or digital products
    • Gift cards

2. How to Initiate a Return

  • Contact Us: Start a return by reaching out to our customer service team at info@cleantopis.com. Please include your order number and reason for the return. We will provide further instructions.
  • Shipping the Return: After approval, you will need to ship the item to the designated return address. Return shipping costs are your responsibility unless the product is defective or damaged.
  • Return Address:
    5101 Parkwood Ct, New Orleans, LA 70128-2959, USA

3. Refunds

  • Refund Process: Once your returned item is received and inspected, we will notify you of the refund approval or rejection. Approved refunds will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: In certain cases, partial refunds may be granted (e.g., items with visible signs of use or damaged packaging).
  • Non-Refundable Costs: Original shipping fees are non-refundable. If a refund is issued, any applicable return shipping costs may be deducted.

4. Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged product, please contact us at info@cleantopis.com to arrange an exchange. We will replace the item at no additional cost to you.
  • How to Exchange: To exchange an item, follow the return process and specify that you would like an exchange. Our team will provide you with further instructions.

5. Non-Refundable Services

  • Travel & Experience Services: For travel, tours, or experience-related bookings, refunds and exchanges are subject to the specific terms provided at booking. Refer to your booking confirmation for details on any non-refundable deposits or fees, especially for cancellations made less than 7 days before the service date.

6. Late or Missing Refunds

  • Processing Time: If your refund is delayed, check your bank account or credit card statement, as processing times vary. You may also contact your credit card company or bank for further assistance.
  • Contact Us: If you have followed these steps and still haven’t received your refund, please reach out to us at info@cleantopis.com.

7. Gifts

  • Gift Returns: If your item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit equivalent to the return value. A gift certificate will be mailed to you upon receipt of the returned item.
  • Non-Gift Purchases: For items not marked as gifts, refunds will be issued to the original purchaser’s payment method.

8. Contact Information

If you have questions or need further assistance, please contact us:

  • Address: 5101 Parkwood Ct, New Orleans, LA 70128-2959, USA
  • Phone: (718) 380-4178
  • Email: info@cleantopis.com

Thank you for shopping with Cleantopis.com. We are here to ensure your satisfaction and support you with any questions related to your return or exchange.